A predefined strategy for communicating with guests during unexpected events that disrupt their stay, such as power outages, internet failures, or natural disasters. This plan outlines how to inform guests, provide updates, and offer solutions to minimize inconvenience.
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A booking policy that allows guests to cancel their reservation and receive a full or partial refund within a specified timeframe, providing…
Any interaction a guest has with your short-term rental business, from initial inquiry to post-stay review, representing an opportunity to enhance their…