A predefined strategy for communicating with guests during unexpected events that disrupt their stay, such as power outages, internet failures, or natural disasters. This plan outlines how to inform guests, provide updates, and offer solutions to minimize inconvenience.
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Personalized check-in services where a host or representative physically greets guests upon arrival, provides property tours, and answers questions.
Maintaining clear, timely, and efficient communication channels with guests throughout their booking journey, from pre-arrival instructions to post-stay follow-ups.