A guest service strategy that offers consistent and integrated support across all communication channels, ensuring guests receive prompt assistance throughout their stay.
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Utilizing software or platforms to manage reservations, calendars, and guest communication efficiently, ensuring accurate booking information and preventing double bookings.
The process of verifying a guest’s identity before confirming their booking, often involving government-issued ID and background checks, to enhance security and…
The practice of renting out a portion or the entirety of one’s primary residence to guests for short-term stays.
The rate at which guests who stay in a short-term rental property subsequently leave a review on platforms like Airbnb or VRBO,…