A measure of guest satisfaction and loyalty, typically obtained through surveys asking guests how likely they are to recommend a short-term rental property to others.
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Initiating communication with guests before, during, and after their stay to provide helpful information, address any concerns, and enhance their overall experience.
A record-keeping system used to track all maintenance and repair tasks performed on a rental property. This helps ensure proactive maintenance and…
A fictional term referencing luxurious and extravagant amenities that go above and beyond standard offerings, aiming for an opulent and memorable guest…
A one-time charge included in the total rental cost to cover the expense of cleaning the property after a guest checks out.