Implementing customer satisfaction surveys within Zendesk to gather feedback from guests, identify areas for improvement, and enhance the overall guest experience.
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Digital tools and platforms that streamline the guest onboarding process, such as automated messaging systems, digital welcome guides, and online check-in forms….
Determining a fair and transparent cleaning fee for short-term rentals based on property size, cleaning time, and local market rates.
A curated guide provided to guests with information about the local area, including recommendations for restaurants, attractions, transportation, and more.
This psychological principle, where higher expectations lead to increased performance, can be applied to STR guest interactions. Treating guests with high expectations…