The process of effectively communicating with guests before, during, and after their stay. This includes responding to inquiries, providing check-in instructions, addressing concerns, and requesting feedback.
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Technology used in chatbots and guest communication tools to understand and respond to guest inquiries naturally and efficiently.
Maintaining a prompt and consistent response time to guest inquiries and messages, demonstrating professionalism and attentiveness.
The interconnected network of software, platforms, and tools used to manage and optimize short-term rental operations.
A travel trend where tourists seek unique and immersive experiences beyond traditional sightseeing, often involving local activities, cultural immersion, or personalized adventures.