The use of various communication channels, such as in-app messaging, email, and SMS, to interact with guests before, during, and after their stay. Effective messaging ensures smooth check-ins, addresses guest inquiries, and fosters positive relationships.
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Measures taken to ensure the safety and security of both guests and the rental property, including security cameras, smoke detectors, carbon monoxide…
Strategies and techniques used to maximize revenue from short-term rental properties, including pricing optimization, channel management, and yield management.
An arrangement allowing guests to check out of a rental property later than the standard check-out time, often for an additional fee…
A documented procedure outlining how guest complaints, issues, or emergencies are handled and escalated within a short-term rental business.