The process of confirming the identity of guests booking a short-term rental to prevent fraudulent bookings and ensure safety and security.
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A questionnaire sent to guests after booking to gather preferences, expectations, or special requests, allowing for personalized service.
The overall impression and satisfaction a guest has with their stay at a short-term rental, encompassing communication, cleanliness, amenities, and overall experience.
The use of technology to automate tasks typically handled by a front desk, such as guest communication, booking management, and check-in/out processes.
Using software or platform tools to automate guest communication, such as sending booking confirmations, check-in instructions, or post-stay reviews.