The process of comparing a property’s performance metrics against industry averages or competitors to identify areas for improvement and track progress over time.
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A communication strategy that utilizes a centralized platform to manage guest messages from various channels, ensuring efficient and timely responses.
A security measure used by platforms like Airbnb and VRBO to confirm the identity of hosts and guests, often involving government-issued ID…
Allocating resources (e.g., staff time, budget) strategically based on the volume and nature of guest requests to optimize operations.
The proactive approach of optimizing all aspects of a guest’s stay, from pre-booking to post-departure, to create a positive and memorable experience.