Guidelines outlining procedures for replacing damaged, lost, or stolen items within a short-term rental property, typically covering responsibilities and associated costs.
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Feedback provided by guests after their stay, publicly displayed on platforms like Airbnb and VRBO, influencing future booking decisions.
The reservation of multiple units or rooms within a property for a specific period, typically done by large groups or event organizers.
Personalized check-in services where a host or representative physically greets guests upon arrival, provides property tours, and answers questions.
Offering cleaning services during a guest’s stay, particularly common for longer bookings, ensuring a consistently pleasant experience.