A legally binding contract between the host and guest outlining the terms and conditions of the short-term rental, including booking details, house rules, cancellation policies, and liability waivers.
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Promptly requesting and responding to guest feedback after their stay to improve the rental experience and address any concerns.
A recognition program on some short-term rental platforms that rewards hosts who consistently provide exceptional guest experiences and meet specific performance metrics.
A system that allows guests to access the property without a physical key, often using codes, keypads, or smartphone apps.
A small piece of code that can be embedded into a website or social media profile to allow guests to search for…