The speed and efficiency with which a host or property manager responds to guest inquiries and messages through various communication channels.
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A mobile point-of-sale (POS) device offered by Square that allows hosts to accept credit card payments from guests, particularly useful for security…
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A metric used by Airbnb and VRBO to track how quickly a host responds to guest inquiries and booking requests, influencing search…
The art of providing exceptional service and creating a welcoming and enjoyable experience for guests staying in a short-term rental.