Systematically collecting, analyzing, and responding to guest reviews and feedback to improve services, address concerns, and enhance reputation.
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A digital wallet platform developed by Google that allows guests to make secure and contactless payments for their short-term rental bookings.
Indicates that a short-term rental property is equipped to accommodate guests who are deaf or hard of hearing, often featuring visual aids,…
The process of preparing a short-term rental for a new guest after the previous guest has checked out, including cleaning, restocking supplies,…
A Swedish term for “Self-Service,” emphasizing the provision of amenities and information that empower guests to manage aspects of their stay independently.