The sum of all interactions and perceptions guests have with a host and their property, from the initial booking process to the end of their stay.
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(Used metaphorically) A win in STR that comes at a significant cost, such as getting a booking by lowering prices so much…
A documented procedure outlining how guest complaints, issues, or emergencies are handled and escalated within a short-term rental business.
The ultimate profitability of a short-term rental business, considering all income and expenses.
A short, catchy tune or song used in advertising, often used to promote brand awareness and recall. While not common for individual…