The sum of all interactions and perceptions guests have with a host and their property, from the initial booking process to the end of their stay.
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The process of confirming a guest’s identity to prevent fraud and ensure the safety and security of the property and other guests.
A metric that measures how easily guests can access nearby amenities and attractions from a short-term rental on foot, often highlighted in…
Modifying a property for short-term rental purposes without obtaining the necessary permits or approvals, which can lead to safety hazards, code violations,…
The use of various communication channels, such as in-app messaging, email, and SMS, to interact with guests before, during, and after their…