Responding to guest inquiries, concerns, or feedback with understanding, empathy, and a genuine desire to provide assistance and resolve any issues effectively.
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Marketing strategies that encourage guests to share their positive experiences and promote a rental property through word-of-mouth.
The process of confirming a guest’s identity through official documents, phone numbers, or social media profiles to prevent fraud and ensure security.
A stay that leaves a lasting positive impression on guests, often characterized by exceptional service, unique amenities, or a memorable atmosphere.
A dedicated website for the rental property that allows guests to book directly with the host, bypassing third-party platforms and their fees.