The practice of exceeding guest expectations by providing unexpected amenities, personalized touches, or thoughtful gestures.
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Providing pet-friendly amenities like bowls, beds, toys, and waste bags to accommodate guests traveling with pets and enhance their experience.
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A recognition program on Airbnb that rewards hosts who consistently provide exceptional hospitality and meet specific performance criteria.
The use of eco-friendly and sustainable cleaning products and practices to minimize environmental impact while maintaining a clean and healthy environment for…