The practice of exceeding guest expectations by providing unexpected amenities, personalized touches, or thoughtful gestures.
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Specialized software or platforms designed to monitor and analyze key performance indicators (KPIs) relevant to short-term rental businesses, such as occupancy rate,…
A record of all communication between the property manager/owner and the guest, including inquiries, booking confirmations, and any other relevant correspondence.
The right of a guest in a short-term rental to enjoy the property without unreasonable disturbances or interference from the host, neighbors,…
A pricing strategy used by short-term rental platforms, like Airbnb and VRBO, where prices increase significantly during periods of high demand, such…