The practice of exceeding guest expectations by providing unexpected amenities, personalized touches, or thoughtful gestures.
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A predetermined amount of money set aside by hosts to cover the expected depreciation of furnishings, appliances, and other property features due…
Formal records of the financial activities of a business, including the income statement, balance sheet, and cash flow statement. These statements are…
Adjusting rental rates higher during periods of increased travel demand, such as holidays or popular events, to capitalize on market fluctuations.
A marketing term used to highlight the experience of living like a local while staying in a short-term rental, immersing oneself in…