The use of technology to automate repetitive customer service tasks in short-term rental management, such as responding to frequently asked questions or managing booking inquiries.
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A search filter on booking platforms that allows guests to narrow down their search results based on their budget, displaying listings within…
Guidelines and restrictions established by the host for guests staying at their short-term rental, such as no smoking or pet policies.
Strategies and techniques used to address and potentially lessen the impact of negative reviews from guests, including prompt responses, apologies, and resolutions.
A system used by booking platforms (like Airbnb) to prioritize listings with a sense of urgency, often by highlighting limited availability or…