The use of technology to automate repetitive customer service tasks in short-term rental management, such as responding to frequently asked questions or managing booking inquiries.
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The accepted forms of payment for booking and security deposits, typically processed securely through the platform.
A legally binding contract between a short-term rental host and a guest that outlines the terms and conditions of the rental agreement,…
The process of confirming the identity of guests booking a short-term rental to prevent fraudulent bookings and ensure safety and security.
The feature on Airbnb, VRBO, or direct booking websites that displays the property’s location on a map, allowing guests to visualize proximity…