The use of technology to automate repetitive customer service tasks in short-term rental management, such as responding to frequently asked questions or managing booking inquiries.
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A guest service strategy that offers consistent and integrated support across all communication channels, ensuring guests receive prompt assistance throughout their stay.
Procedures implemented to verify the identity of guests before confirming their booking, enhancing security and reducing risks.
A marketing campaign or special offer run by short-term rental hosts around April Fool’s Day to generate bookings and increase brand awareness.
The process of attracting and converting potential guests into paying customers for a short-term rental property.