The understanding that tailoring the guest experience to individual preferences and needs, through personalized recommendations or small touches, enhances satisfaction and fosters positive reviews.
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A metric used to measure guest satisfaction and loyalty by asking how likely they are to recommend the short-term rental property to…
The initial phase in the marketing funnel where potential guests become aware of a short-term rental property or destination but haven’t yet…
The process of sourcing, coordinating, and overseeing external service providers essential for managing short-term rentals, such as cleaning crews, maintenance personnel, and…
A fictional term referencing luxurious and extravagant amenities that go above and beyond standard offerings, aiming for an opulent and memorable guest…