The understanding that tailoring the guest experience to individual preferences and needs, through personalized recommendations or small touches, enhances satisfaction and fosters positive reviews.
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On platforms like Airbnb, a guest review that is displayed without a corresponding host review. This occurs when the host doesn’t leave…
The practice of proactively reaching out to guests with relevant information or offers, such as pre-arrival instructions, local recommendations, or promotions for…
A hypothetical type of smart lock with advanced features, potentially supporting remote access and guest management integrations for seamless check-ins.
Integrating smart home technology into short-term rentals, allowing guests to control lighting, temperature, appliances, or entertainment systems through voice commands or mobile…