The use of software or platform features to send pre-written or triggered messages to guests, streamlining communication and improving response times.
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Amenities and modifications incorporated into a short-term rental to improve accessibility for guests with disabilities, such as ramps, grab bars, visual fire…
The exchange of information, inquiries, and updates between hosts and guests throughout the booking process and during their stay.
A large piece of fabric used as bedding for warmth, typically provided in short-term rentals to ensure guest comfort.
A time-saving technique for hosts to quickly identify key issues and feedback from guest reviews.