What are the best practices for handling difficult guests on VRBO?

As a vacation rental owner, you’re likely to encounter your fair share of difficult guests. It’s important to be prepared for these situations so that you can handle them in a professional and effective manner. Here are some tips for dealing with difficult guests on VRBO:

1. Stay calm and be polite

It can be difficult to stay calm when dealing with a difficult guest, but it’s important to try your best. If you get angry or emotional, it will only make the situation worse. Instead, take a deep breath and try to remain polite and professional.

2. Listen to what the guest has to say

It’s important to listen to what the guest has to say, even if you don’t agree with them. This will help you to understand their point of view and come up with a solution that works for everyone.

3. Be specific about your expectations

When you’re communicating with your guests, be specific about your expectations. This will help to avoid any misunderstandings. For example, you might want to state in your listing that guests are not allowed to smoke inside the property.

4. Be prepared to compromise

Sometimes, the best way to resolve a conflict with a guest is to compromise. This doesn’t mean that you have to give in to their demands, but it does mean that you’re willing to work together to find a solution that everyone can agree on.

5. Don’t be afraid to ask for help

If you’re struggling to deal with a difficult guest, don’t be afraid to ask for help from VRBO. They have a team of experts who can help you to resolve the situation.

6. Take care of yourself

Dealing with difficult guests can be stressful, so it’s important to take care of yourself. Make sure to get enough rest, eat healthy foods, and exercise regularly.

Following these tips can help you to deal with difficult guests on VRBO in a professional and effective manner.

Additional tips for dealing with difficult guests

• Document all interactions with the guest in writing. This will help you to protect yourself in case of a dispute.
• If the guest is violating your terms of service, you may be able to evict them from the property.
• If the guest is causing you or your property damage, you may be able to file a police report.
• If you’re feeling unsafe, you may want to call the police or a security company.

Dealing with difficult guests can be a challenge, but it’s important to remember that you’re not alone. By following these tips, you can handle these situations in a professional and effective manner.