The Importance of Customer Service in Short-Term Rentals Short-term rentals are a popular option for travelers looking for a convenient and affordable place to stay. However, with so many different rental properties available, it can be difficult for renters to find a place that meets their needs. That’s where customer...
customer service
Handling Negative Reviews on Airbnb and VRBO As a host on Airbnb or VRBO, you know that getting positive reviews is essential for attracting new guests and maintaining a high occupancy rate. But what happens when you get a negative review? It can be tempting to ignore it or lash...
Enhancing Tenant Experience in Property Management As a property manager, your primary goal is to keep your tenants happy and satisfied. When tenants are happy, they are more likely to renew their leases and refer their friends and family to your property. There are a number of ways you can...
How Can I Develop and Implement a Guest Retention Strategy to Encourage Repeat Bookings? In today’s competitive hospitality industry, it’s more important than ever to retain your guests. Repeat bookings are a key source of revenue for hotels, restaurants, and other businesses in the hospitality industry. By developing and implementing...
What are the best practices for handling difficult guests on VRBO? As a vacation rental owner, you’re likely to encounter your fair share of difficult guests. It’s important to be prepared for these situations so that you can handle them in a professional and effective manner. Here are some tips...
What Are the Best Practices for Handling Last-Minute Cancellations? Last-minute cancellations can be a major pain for businesses, especially those that rely on bookings in advance. Not only can they lead to lost revenue, but they can also damage your reputation and make it difficult to plan for the future....
How to Use Guest Feedback to Improve Your Airbnb As an Airbnb host, you know that guest feedback is essential for providing a great experience and maintaining a high rating. But did you know that guest feedback can also be used to improve your Airbnb listing? By carefully reviewing and...
How to Deal with Difficult Airbnb Guests Airbnb has become a popular way for people to travel and experience new places. However, it’s important to remember that you’re still sharing your home with someone else, and that can sometimes lead to conflict. If you’re having trouble with a difficult Airbnb...