The percentage of time a short-term rental property is booked and occupied during a given week, often used as a key performance indicator (KPI) in the industry.
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A record of all communication between the host and the guest, including inquiries, booking confirmations, and post-stay messages.
A recognition program on some short-term rental platforms that rewards hosts who consistently provide exceptional guest experiences and meet specific performance metrics.
The process of monitoring, managing, and responding to online reviews and feedback from guests to maintain a positive brand image.
Cleaning products that are biodegradable, non-toxic, and have a reduced environmental impact, often preferred by eco-conscious guests and hosts.