Providing exceptional support and responsiveness to guest inquiries, requests, or issues throughout their short-term rental experience.
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A satirical term for a basic, ubiquitous amenity provided in a short-term rental, such as instant coffee or generic toiletries, often perceived…
A charge imposed on guests if their utility usage exceeds a predetermined threshold or allowance during their stay.
A growing trend in the travel industry where grandparents travel with their grandchildren, often opting for spacious and family-friendly short-term rentals over…
A process that allows guests to access the rental property without in-person interaction, often using keyless entry systems, lockboxes, or smart locks.