The practice of being transparent and disclosing all fees and charges associated with a short-term rental upfront, ensuring guests are fully aware of the total cost before booking.
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The interaction between hosts and guests throughout the booking process and during their stay, encompassing inquiries, confirmations, check-in instructions, and support.
Offering guest communication and support in multiple languages through staff or translation services to cater to international travelers.
Tailoring guest interactions, communication, and amenities to create a more personalized and memorable experience throughout their stay.
Connecting smart home devices and amenities through a central app for guests to control during their stay, enhancing convenience and personalization.