A metric on booking platforms that measures how quickly and consistently hosts respond to guest inquiries.
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Exceeding guest expectations by providing exceptional service, personalized touches, and going above and beyond to create a memorable stay.
Utilizing technology and personalized messaging to provide exceptional communication experiences for guests throughout their stay, from pre-booking inquiries to post-stay follow-ups.
Obtaining adequate insurance protection for a short-term rental property, including coverage for property damage, liability, and potential guest injuries.