The process of handling inquiries from potential guests, providing accurate quotes for their desired dates and party size, and managing those quotes through acceptance or decline.
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A program by Airbnb that recognizes high-quality listings that meet specific criteria for design, amenities, and host responsiveness.
An individual who occasionally rents out their primary residence or a spare room on platforms like Airbnb, often for supplemental income.
A customer service approach in short-term rental management that emphasizes personalized attention, proactive communication, and anticipating guest needs to create exceptional experiences.
Listing a short-term rental property on multiple online travel agencies (OTAs) like Airbnb, VRBO, and Booking.com to reach a wider audience.