A structured approach to systematically collecting, analyzing, and acting on customer feedback to improve products, services, and the overall customer experience within a short-term rental business.
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Recommendations and information provided to guests about nearby attractions, restaurants, activities, and services to enhance their stay.
A dedicated area on a short-term rental listing where potential guests can ask the host specific questions about the property, amenities, or…
Implementing secure and convenient methods for key exchange, such as lockboxes, smart locks, or personalized instructions, to ensure smooth guest arrivals and…
The exchange of information between hosts and guests throughout the booking and stay process.