A structured approach to systematically collecting, analyzing, and acting on customer feedback to improve products, services, and the overall customer experience within a short-term rental business.
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The tendency for the features and amenities offered in a short-term rental to gradually increase over time, often in response to guest…
A rule enforced by hosts prohibiting smoking inside the short-term rental property, often to maintain cleanliness and accommodate guests with sensitivities.
The use of technology to automate repetitive customer service tasks in short-term rental management, such as responding to frequently asked questions or…
The practice of adjusting rental prices based on factors like demand, seasonality, and competition to maximize revenue.