A business strategy focused on understanding and prioritizing the needs and expectations of customers. In the context of short-term rentals, VoC involves actively collecting and analyzing guest feedback to improve the overall rental experience.
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A digital or physical resource providing guests with essential information about the property, amenities, local area, and house rules.
A branch of artificial intelligence used in chatbots and automated messaging systems to understand and respond to guest inquiries in a human-like…
A simple business structure where the individual owner and the business are considered a single entity for tax and legal purposes.
A dedicated website for a short-term rental property or portfolio that provides detailed information, photos, availability, booking options, and guest resources.