A business strategy focused on understanding and prioritizing the needs and expectations of customers. In the context of short-term rentals, VoC involves actively collecting and analyzing guest feedback to improve the overall rental experience.
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The use of devices that detect and alert hosts to excessive noise levels in their rental properties, helping to prevent disturbances and…
A fee charged to guests who request to check in earlier than the standard check-in time, subject to availability and host approval.
The use of internet-connected sensors to detect leaks in plumbing or appliances, enabling quick response and minimizing potential water damage.
Food and beverage choices provided or suggested for guests with dietary restrictions, catering to those with gluten sensitivities or celiac disease.