The process of addressing negative reviews from guests in a professional and constructive manner to mitigate damage to reputation and demonstrate responsiveness.
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The percentage of time a short-term rental property is booked and occupied by guests over a specific period.
Individuals or groups who create and maintain blogs documenting their RV travel experiences, providing insights, tips, and inspiration to fellow RVers.
The initial phase of software testing where a select group of users (often internal or trusted external individuals) use the software to…
Maintaining consistent and proactive communication with guests throughout the year, from pre-booking inquiries to post-stay follow-ups, to foster positive relationships.