The process of addressing negative reviews from guests in a professional and constructive manner to mitigate damage to reputation and demonstrate responsiveness.
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Digital guides or apps provided to guests that offer curated recommendations for local attractions, restaurants, and activities, enhancing their experience.
A rule enforced by hosts prohibiting smoking inside the short-term rental property, often to maintain cleanliness and accommodate guests with sensitivities.
Providing guests with the necessary information, resources, and tools to manage their stay autonomously, including self-check-in instructions, Wi-Fi details, and appliance manuals.
The specific group of travelers a host or property manager focuses on attracting to their short-term rental. Defining a target market helps…