The process of addressing negative reviews from guests in a professional and constructive manner to mitigate damage to reputation and demonstrate responsiveness.
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The personal time, effort, and labor invested by a host in managing and maintaining their short-term rental property instead of outsourcing tasks.
An official notification sent to guests upon successfully reserving a short-term rental, outlining booking details, house rules, and check-in instructions.
A central interface in property management software that provides an overview of key metrics, such as bookings, revenue, occupancy rates, and guest…
Crafting compelling and informative property descriptions, high-quality photos, and strategic keywords to attract bookings.