The process of addressing negative reviews from guests in a professional and constructive manner to mitigate damage to reputation and demonstrate responsiveness.
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A type of house design where the floor levels are staggered, typically with a few stairs separating each section, offering a unique…
Specific times, typically during the night, where guests are expected to minimize noise levels to respect the peace of neighbors and other…
A common rule in short-term rentals prohibiting smoking inside the property to maintain cleanliness and prevent damage.
Standards and certifications provided by Bureau Veritas to assess and improve accessibility for guests with disabilities in hospitality environments.