The process of addressing negative reviews from guests in a professional and constructive manner to mitigate damage to reputation and demonstrate responsiveness.
Menu
You may also like
A standardized set of procedures for cleaning and sanitizing a short-term rental property between weekly guest stays, ensuring a consistently hygienic and…
A seamless check-in process for guests that minimizes hassle and maximizes convenience, often involving keyless entry, clear instructions, and easy access to…
Methods of resolving disputes between short-term rental hosts and guests outside of court, such as mediation or arbitration, often facilitated by platforms…
Implementing tactics to reduce the rate at which potential guests initiate but do not complete the booking process, such as streamlined booking…