The process of addressing negative reviews from guests in a professional and constructive manner to mitigate damage to reputation and demonstrate responsiveness.
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A detailed document outlining the responsibilities, qualifications, and expectations for specific roles within a short-term rental business, such as cleaners, property managers,…
A slang term for a handyman or maintenance person who handles repairs and upkeep at short-term rental properties.
A dynamic pricing model where rental rates are adjusted regularly based on factors like demand, seasonality, and competitor pricing.
A semi-fictional representation of your ideal guest, based on research and data about your target market, used to tailor your marketing and…