The process of visually outlining the steps a guest takes from initial awareness of a rental property to booking, their stay, and beyond, focusing on optimizing each touchpoint for a positive guest experience.
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A situation where a guest makes a booking but then stops all communication with the host, often without checking in or providing…
Professional cleaning and provision of fresh linens for a vacation rental, ensuring a comfortable and hygienic stay for guests.
The practice of paying close attention to small but important aspects of short-term rental management and hosting, such as providing thoughtful amenities,…
A strategy for arranging furniture, decor, and amenities in your rental to be easily visible and accessible for guests of average height.