The process of visually outlining the steps a guest takes from initial awareness of a rental property to booking, their stay, and beyond, focusing on optimizing each touchpoint for a positive guest experience.
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Events, groups, and online forums where short-term rental hosts can connect with each other to share knowledge, resources, and support.
The complete end-to-end flow of activities involved in a specific business process, such as guest acquisition or property maintenance, within a short-term…
An extra layer of security that requires users to provide two forms of identification, enhancing account protection against unauthorized access.
Offering communication and support to guests in their native language, either directly by the host or through translation services, to enhance the…