The exchange of information and interaction between short-term rental hosts and their guests, encompassing pre-booking inquiries, booking confirmations, check-in instructions, during-stay support, and post-stay feedback.
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The use of digital surveys or feedback forms to automatically collect guest reviews and insights after their stay.
The variety of communication channels and features available to hosts and guests within a short-term rental platform or through external apps.
The process of vetting potential guests to minimize risks associated with property damage, security, and compliance with house rules, often involving identity…
Feedback and ratings provided by guests after their stay at a short-term rental, influencing the property’s reputation and visibility on platforms like…