The overall impression and satisfaction a guest has with their stay, influenced by factors like property condition, amenities, communication, and ease of booking.
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Implementing systems and procedures to ensure the consistent delivery of high-quality guest experiences, encompassing property cleanliness, maintenance, amenities, and overall satisfaction.
A system using internet-connected devices to manage access to a property, such as smart locks or keyless entry systems, often integrated with…
This Swedish term translates to ’employment level’ or ‘workload.’ In the context of short-term rentals, it refers to the level of commitment…
Additional services offered to guests for an extra fee, such as grocery delivery, in-room dining, or laundry services.