The process of interacting with guests before, during, and after their stay, encompassing inquiries, booking confirmations, check-in instructions, addressing concerns, and collecting feedback.
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Swedish word for ‘services’. Refers to the various amenities and add-ons hosts can offer guests, such as airport transportation, grocery delivery, or…
Amenities considered to be above and beyond the standard offerings, significantly enhancing a guest’s experience and potentially increasing booking appeal.
Amenities and modifications incorporated into a short-term rental to improve accessibility for guests with disabilities, such as ramps, grab bars, visual fire…
A relaxed and carefree approach to timekeeping often associated with island destinations, encouraging guests to unwind and enjoy the slower pace of…