The process of interacting with guests before, during, and after their stay, encompassing inquiries, booking confirmations, check-in instructions, addressing concerns, and collecting feedback.
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Implementing specific cleaning procedures for guests staying for extended periods, including more frequent deep cleans, linen changes, and replenishment of supplies.
The process of visualizing the guest experience from pre-booking to post-stay, identifying touchpoints and opportunities for improvement in short-term rental hosting.
Research and evaluation of factors influencing the short-term rental market in a specific location, including supply and demand, seasonal trends, competitor analysis,…
Decorating a rental property with a neutral color palette and minimalist style to appeal to a wider range of guests and create…