The process of interacting with guests before, during, and after their stay, encompassing inquiries, booking confirmations, check-in instructions, addressing concerns, and collecting feedback.
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A small room or area located between the kitchen and dining room, often included in luxury rentals, used for storing servingware, preparing…
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The use of devices that detect noise levels exceeding a certain threshold, alerting hosts or property managers to potential noise complaints or…
A booking that has a higher than usual likelihood of cancellation, modification, or no-show, often due to factors like last-minute booking or…