The proactive monitoring, analysis, and response to guest reviews across various platforms to improve reputation, build trust, and attract future bookings.
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A document that provides information about the hazards of a particular cleaning product or other chemical used in a short-term rental property.
The level of readiness and resources a host has in place to handle emergencies or unexpected situations that may affect guests, ensuring…
Tasks performed by a co-host, such as guest communication, cleaning, maintenance, and problem resolution.
A check-in process where guests meet the host or a representative at a location other than the rental property, such as a…