The intentional crafting of every touchpoint in the guest journey, from pre-booking to checkout, to create a positive, memorable, and personalized stay.
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Using technology to automate repetitive tasks, such as messaging, booking management, and guest communication, to improve efficiency and guest satisfaction.
A metric of energy efficiency in data centers, relevant for platforms like Airbnb and VRBO that rely on extensive data processing.
The process of improving a property listing to attract more bookings, including using high-quality photos, compelling descriptions, and relevant keywords.
A metric measuring the average time taken by a host or property manager to respond to and resolve guest inquiries or issues,…