Implementing clear, concise, and timely communication strategies throughout the guest journey, from booking to checkout, to ensure a positive experience.
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Describes a host’s willingness to go above and beyond to accommodate guest requests and ensure a positive rental experience. This can include…
Dividing potential guests into distinct groups based on shared characteristics to tailor marketing and services effectively.
A legally binding agreement between a vacation rental property owner and a guest outlining the terms and conditions of the rental agreement.
A thin, delicate paper often used for wrapping small gifts or adding a decorative touch to welcome baskets.