Using technology to automate repetitive tasks, such as messaging, booking management, and guest communication, to improve efficiency and guest satisfaction.
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A situation where a guest makes a booking on a short-term rental platform like Airbnb or VRBO, but the reservation is later…
A comprehensive guide provided by the host containing information about the property, amenities, appliances, and local area.
Communication exchanged between hosts and guests through spoken words, either in person or remotely, which can be important for building rapport and…
A colloquial term for a list of minor complaints or criticisms, often used humorously. In the context of short-term rentals, it might…