A design approach that prioritizes the needs, behaviors, and preferences of end-users (guests) throughout the entire short-term rental experience, from browsing listings to checking out.
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Thoughtful items placed on bedside tables for guest convenience, such as a phone charger, reading light, or earplugs.
Describes a seamless and integrated guest experience in short-term rentals, where elements like communication, check-in, and local recommendations are effortlessly interwoven.