A design approach that prioritizes the needs, behaviors, and preferences of end-users (guests) throughout the entire short-term rental experience, from browsing listings to checking out.
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A fee charged by platforms like Airbnb and VRBO to hosts for listing and booking services.
The total income generated from a short-term rental property over a specific period, including rental income, cleaning fees, extra guest charges, and…
A plan for identifying and offering additional services or amenities to guests during their stay, aiming to enhance their experience and generate…
A pre-written message that hosts can personalize and send to guests upon booking confirmation, expressing gratitude, providing arrival instructions, and setting expectations…