The process of verifying a guest’s identity before confirming their booking, often involving government-issued ID and background checks, to enhance security and trust.
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The process of addressing and resolving guest complaints or issues effectively and efficiently to ensure guest satisfaction and maintain a positive reputation.
Implementing tactics to reduce the rate at which potential guests initiate but do not complete the booking process, such as streamlined booking…
Implementing sustainable practices to minimize waste generated by a short-term rental property. This can include using eco-friendly cleaning products, providing reusable containers,…
Using a smartphone app or website to access a short-term rental, often through digital keys or codes.