Monitoring, responding to, and leveraging guest reviews to improve the rental experience and attract future bookings.
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A record of all interactions and communications with guests, including inquiries, booking confirmations, and issue resolutions.
An online platform offering training and resources for hospitality professionals, including those in the short-term rental industry, covering topics like guest service,…
Providing a welcome packet with essential information, such as Wi-Fi passwords, house rules, and local recommendations, enhances the guest experience.
A process that allows guests to access the rental property without in-person interaction, often using keyless entry systems, lockboxes, or smart locks.