A digital or physical guide provided to guests upon arrival. It contains essential information about the property, amenities, house rules, local recommendations, and contact information.
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The exchange of information, inquiries, and updates between hosts and guests throughout the booking process and during their stay.
The net amount of cash generated by a short-term rental property after deducting all operating expenses, including mortgage payments, utilities, and management…
A characteristic of successful short-term rental hosts who pay close attention to even the smallest details to ensure a positive guest experience.
A fictional term referring to prompt, proactive, and personalized communication with guests throughout their stay, ensuring a positive and well-supported experience.