The process of confirming a guest’s identity through official documents, phone numbers, or social media profiles to prevent fraud and ensure security.
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The visual attractiveness of a property from the street, which can significantly influence a potential guest’s first impression and decision to book.
Refers to the practice of listing and managing short-term rentals on multiple platforms, such as Airbnb, VRBO, and Booking.com, to reach a…
The understanding that tailoring the guest experience to individual preferences and needs, through personalized recommendations or small touches, enhances satisfaction and fosters…
The shared responsibility of responding to guest inquiries, providing information, and addressing concerns throughout the booking and stay process in a short-term…