Using automated messages to respond to common guest inquiries, provide check-in instructions, or send reminders, freeing up host time and ensuring prompt communication.
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A security feature that allows hosts and guests to verify their identities through official documents, enhancing trust and safety within the platform.
A proactive approach to guest communication that emphasizes providing detailed information and frequent updates to ensure a smooth and enjoyable stay.
Actively monitoring, responding to, and leveraging guest reviews to improve services, address concerns, and enhance online reputation.
The speed at which hosts respond to booking inquiries and guest messages, crucial for securing bookings and providing excellent customer service.