The process of collecting, analyzing, and responding to guest feedback from various channels to improve services, address concerns, and enhance reputation.
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A detailed questionnaire sent to guests after their stay to gather specific feedback on their experience, property amenities, and areas for improvement.
A well-designed floor plan that maximizes space, functionality, and flow within the rental property, enhancing guest comfort and satisfaction.
The process of dividing and assigning expenses related to a rental property between personal and business use for tax purposes.
A phrase often used in short-term rental listings to highlight a luxurious or well-appointed suite or apartment.