The process of collecting, analyzing, and responding to guest feedback from various channels to improve services, address concerns, and enhance reputation.
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Leveraging positive guest reviews and experiences as promotional content to attract future bookings.
Crafting detailed and accurate property descriptions that proactively address frequent guest requests and highlight relevant features.
A specific segment of the short-term rental market that caters to guests with particular needs, preferences, or interests.
A comprehensive resource provided to guests with information about the property, local attractions, dining options, transportation, and house rules.