The process of collecting, analyzing, and responding to guest feedback from various channels to improve services, address concerns, and enhance reputation.
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The overall aesthetic and design theme of a short-term rental property, influencing its appeal to specific guest demographics.
A streamlined check-in process that allows guests to access the short-term rental without a face-to-face meeting, often using keyless entry systems or…
A third-party service that securely holds rental payments until after the guest checks in, providing financial protection for both hosts and guests.
Electronic door locks that allow guests to access the property using their smartphones or other mobile devices, eliminating the need for physical…