A digital or physical guide providing guests with essential information about the property, house rules, local recommendations, and contact details.
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A structured approach to systematically collecting, analyzing, and acting on customer feedback to improve products, services, and the overall customer experience within…
The country from which a guest originates, often used in analytics to understand guest demographics and travel patterns.
The process of researching, organizing, and booking activities and experiences for guests during their stay, often provided as an additional service by…
The common needs, wants, and preferences of guests staying in short-term rentals, including cleanliness, comfort, convenience, and communication.