Digital platforms and software solutions designed to streamline and automate guest communication for short-term rental hosts, including automated messaging, booking inquiries, and guest support.
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Strategies used to encourage guests to book additional services or amenities, such as early check-in, late check-out, or local experiences, to increase…
The methods and procedures used to grant guests access to a short-term rental property, such as keyless entry systems, lockboxes, or in-person…
The process of updating or modifying the information displayed on a short-term rental listing platform, such as Airbnb or VRBO. This may…
A business strategy focused on understanding and prioritizing the needs and expectations of customers. In the context of short-term rentals, VoC involves…