A documented plan outlining procedures and resources to ensure guest safety and property protection in the event of emergencies, such as natural disasters or medical situations.
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Implementing electronic locks or smart locks that allow guests to access the property without physical keys, improving convenience and security.
A legally binding contract between a property owner and a property manager outlining the terms of their business relationship.
A booking option on some platforms where the host is guaranteed payment even if the guest cancels, often at a higher commission…
A metric measuring the average time taken by a host or property manager to respond to and resolve guest inquiries or issues,…