The practice of proactively managing all aspects of a guest’s stay to create a positive and memorable experience, from pre-arrival communication to post-stay follow-up.
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A short-term rental property that is located directly on a body of water, such as a lake, river, or ocean, often commanding…
The overall impression and satisfaction a guest has with their stay at a short-term rental property.
The tendency of guests to consistently choose a specific short-term rental brand or host over competitors.
The strategy of listing and promoting short-term rental properties on multiple online travel agents (OTAs) like Airbnb and VRBO to reach a…