Establishing a system for consistently collecting guest feedback through post-stay surveys or reviews to identify areas for improvement, address concerns, and enhance future guest experiences.
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The process and effectiveness of a host in addressing and resolving guest complaints or issues that may arise during a stay, aiming…
A type of Facebook ad that automatically promotes relevant short-term rental listings to users based on their previous browsing behavior and interests.
A refundable fee collected by hosts to cover potential damages to a short-term rental property caused by guests during their stay.
Overseeing and managing multiple short-term rental properties, requiring efficient systems, automation, and potentially specialized software.