Establishing a system for consistently collecting guest feedback through post-stay surveys or reviews to identify areas for improvement, address concerns, and enhance future guest experiences.
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Establishing consistent guidelines for responding to guest reviews on platforms like Airbnb and VRBO, addressing both positive and negative feedback professionally and…
Dividing potential guests into groups based on shared characteristics, such as demographics, travel purpose, or booking behavior, to tailor marketing and services.
A metric that measures the percentage of time a vacation rental property is booked over a specific period, indicating its occupancy performance.
A contactless check-in process where guests can access keys or a lockbox without face-to-face interaction with the host or property manager.