Establishing a system for consistently collecting guest feedback through post-stay surveys or reviews to identify areas for improvement, address concerns, and enhance future guest experiences.
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The exchange of information, inquiries, and updates between guests and hosts throughout the booking and stay process.
Refers to the self-service nature of short-term rentals, where guests typically access the property and manage their stay without interacting with a…
A designation awarded to top-rated Airbnb hosts who consistently meet specific performance criteria, including high response rates and positive guest reviews.
A device that detects the presence of people in a short-term rental property. It can be used for various purposes, such as…