Establishing a clear and fair policy for handling accidental damages, outlining procedures for reporting, assessing, and addressing the situation while maintaining positive guest relations.
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The process of collecting, analyzing, and responding to guest feedback to improve the overall guest experience and identify areas for improvement.
A booking policy that imposes stricter terms and conditions for cancellations, typically resulting in higher penalties for guests.
Automating guest communication through platforms like Airbnb and VRBO, sending pre-written messages at specific times, such as check-in instructions or local recommendations.
Arranging workshops or classes where guests can learn the traditional Japanese art of Gyotaku (fish printing), offering a memorable and culturally immersive…