The proactive practice of anticipating guest needs, promptly resolving issues, and providing exceptional service to ensure a positive experience and foster positive reviews.
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The speed and efficiency with which hosts or property managers respond to guest inquiries and messages.
An economic model based on sharing, renting, or borrowing assets or services, often facilitated by online platforms like Airbnb.
A marketing strategy that encourages existing guests to recommend the rental property to others, often through incentives like discounts or credits.
A set of rules and conditions that determine the refund amount a guest receives if they cancel their booking.